Head Waiter/Waitress

The Head Waiter/Waitress position is responsible for overseeing the operations of waitstaff in the restaurant, including managing work schedules, training new staff, and coordinating with other departments to ensure smooth and efficient service. This position requires knowledge and understanding of good service standards, the ability to resolve immediate problems appropriately, and good communication skills to ensure maximum customer satisfaction. Additionally, they must always maintain the orderliness and cleanliness of the service area.